Case Study - Investors in People UK
Project Scope | Client Feedback | Key Activity
Project Scope
To programme manage the business critical transformation of the delivery of Investors in People (IiP) services (to an existing customer base of 39.5% of the UK workforce), encompassing:
- New methods for licensing existing regional quality centres;
- Procurement of a new service for national/inter-national clients;
- New standards of training and assessment for IiP practitioners;
- Financial modelling and pricing strategy;
- Marketing, communication and stakeholder mapping;
- A strategic review of the role of IiP.
To align and manage a programme to develop the Standard (for IiP), incorporating the latest thinking in best practice and extensive consultation with stakeholders including the Equality Units, DTI, CBI, government departments, clients and practitioners.
Client feedback
“[the consultant] was reliable, calm, authoritative, and in command of the situation from the beginning...[she had] very sophisticated people management and project management skills...motivating people to get things done and giving constructive feedback”.
“... to single out some of the achievements here I would bring out the contribution to the development of a brand new relationship with a third party provider of Investors in People advice and support to organisations. This required a great deal of internal liaison...plus a high degree of interaction with the third party provider. As a result...we were able to secure the best deal for IiPUK...”
Ruth Spellman - Chief Executive
Key Activity
- Development & management of a programme to implement a revised Delivery Strategy: business case, programme office, communication and stakeholder strategy and plans, benefits realisation, team coaching and workstream consultancy encompassing:
- redefinition & negotiation of existing network/license agreements;
- development of practitioner competencies & specialisms – to align with industry standards; training, assessment and accreditation;
- ITT through to risk managed realisation of a new (unique) national delivery partner (including aspects of service outsourcing);
- Financial modelling & pricing strategy, inc. market testing and negotiated stakeholder endorsement;
- marketing and communication strategy, planning and delivery;
- strategic review of the role of IiP in the Government’s business development and training agendas (DfES, DTI), and associated development of Key Performance Indicators across the IiP supply chain.
- (Director) Interim cover: Director of Development, and Director of Strategic Planning.
