Case Study - EDF Energy
Project Scope | Client Feedback | Key Activity
Project Scope
At EDF Energy, we were engaged to lead an extensive change management programme, encompassing culture, processes and applications systems whilst accommodating the differing demands of core businesses in multiple locations. The project covered the HR, Finance and Procurement activity of 6,000 staff across 40 sites, with stakeholders in 3 nations.
Client Feedback
“...the project was completed to full specification, on time and significantly under budget...[the outcome was] the shortest ‘storm’ period and highest satisfaction levels in the Company’s collective experience for projects of this nature...”
“...personal professionalism coupled with collaborative
and supportive behaviour stimulated [senior business representatives from a variety
of backgrounds] to build on collective strengths and address shortcomings
...As a consequence there is substantial evidence of improved skills, confidence
and performance amongst these individuals thus providing
an enduring contribution to EDF Energy...[Randon Consulting] has left
behind a legacy of excellence in change management”
“...I witnessed exemplary levels of enthusiasm and personal
commitment to the success of the project...[the consultant] consistently
demonstrated integrity, adherence to plan and attention to detail, balanced
with a capability for lateral thought along with a structured, pragmatic
and frequently innovative approach to problem resolution
and issue management”.
Ray Filsell, EDF Energy Senior Executive
Key Activity
- Workstream (project) management and benefit tracking;
performance management of client and strategic partner resource. - Business Preparation strategy, ‘approach’ and implementation ‘toolkits’(inc. training delivery for <1000 employees – achieving 93% course completion pre-Go Live against a stretch target of 85%).
- Communication - from general awareness to full commitment and advocacy, Critical Success Factor ‘calls to the service desk at Go Live’ were 80% down on projections and exceeded all explicit expectations.
- Organisational impact and risk management (assessment, mitigation and delivery strategies, and performance reporting).
- Mobilisation, direction, support and coaching for 3 business
implementation teams. Identification, activity management and
support for nationally dispersed business resource (c 60 people) providing business expertise to solution design, testing and implementation activity. - Targeted awareness/business preparation briefings across the organisation hierarchy, key stakeholder management (inc. trades unions) and business commitment monitoring.
